Refund Policy

Our pieces are handmade and meant to live close to your baby — against new skin, through naps and feeds and first milestones. For that reason, our return policy is built around hygiene and safety first.

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Items that can be returned or exchanged

The Mommy Bag is the only item eligible for return or exchange. To qualify, it must be:

• Unused, unwashed, and in its original condition with tags and packaging intact, and

• Reported to us within 7 days of delivery.

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To start a return, email mitali@pebbleandpatch.com with your order number and reason, and we'll guide you through it.

 

Return shipping is borne by the customer. Once we receive and inspect the item, your refund will be processed to your original payment method within 7 business days.

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Items that cannot be returned

For your baby's hygiene and safety, all other products — including muslin (blankets, swaddles, bibs, burp cloths), knitted items, quilt sets, toy cushions, and keepsakes — cannot be returned or exchanged once they have left us. Personalised items (anything with a name, or made to order) cannot be returned or cancelled once production has begun, as they're made uniquely for you.

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If something's wrong with your order

This is different from a change of mind. If any item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos at mitali@pebbleandpatch.com. We'll make it right with a replacement or refund. This applies to every product, including non-returnable ones.

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Cancellations

Non-personalised orders can be cancelled before dispatch — message us as soon as possible. Personalised and made-to-order items cannot be cancelled once we've started making them.